{"id":9274,"date":"2024-12-09T07:11:34","date_gmt":"2024-12-09T07:11:34","guid":{"rendered":""},"modified":"2025-04-22T04:33:57","modified_gmt":"2025-04-22T04:33:57","slug":"voi-podcast-with-dawn-miller-from-lloyds","status":"publish","type":"post","link":"https:\/\/www.advantagego.com\/en-us\/content\/voi-podcast-with-dawn-miller-from-lloyds\/","title":{"rendered":"Understanding Lloyd\u2019s \u2013 debunking myths on Lime Street"},"content":{"rendered":"\n<p><iframe title=\"Ep233 Dawn Miller, Lloyd's: Debunking the old Lloyd's myths\" allowtransparency=\"true\" height=\"150\" width=\"100%\" style=\"border: none; min-width: min(100%, 430px);height:150px;\" scrolling=\"no\" data-name=\"pb-iframe-player\" src=\"https:\/\/www.podbean.com\/player-v2\/?from=embed&amp;i=wafsy-1758f50-pb&amp;share=1&amp;download=1&amp;fonts=Tahoma&amp;skin=3267a3&amp;font-color=&amp;rtl=0&amp;logo_link=&amp;btn-skin=1b1b1b&amp;size=150\" loading=\"lazy\"><\/iframe><\/p>\n\n\n\n<p><strong>This latest Voice of Insurance podcast features an interview with Dawn Miller, Chief Commercial Officer of Lloyd&#8217;s and CEO of Lloyd&#8217;s Americas.<\/strong><\/p>\n\n\n\n<p>Dawn Miller is the Chief Commercial Officer (CCO) of Lloyd\u2019s of London. She is also the Lloyd\u2019s Americas CEO, making her doubly busy. Her recent appearance on the Voice of Insurance podcast spent some time debunking misconceptions about Lloyd\u2019s, in the market and beyond.<\/p>\n\n\n\n<p>It takes time to communicate changes within the market, she acknowledges.<\/p>\n\n\n\n<p>One perception or misperception has been about how easy or hard it is for new entrants to join the Lloyd\u2019s market, via whichever route or hub.<\/p>\n\n\n\n<p>\u201cAt the end of 2023 we approved a new participant into the marketplace in less than nine weeks,\u201d Miller says.<\/p>\n\n\n\n<p>Her role is about \u201ccurating performance\u201d at Lloyd\u2019s, which has included a transition from a rules-based system to principles-based oversight.<\/p>\n\n\n\n<p>\u201cIt wasn&#8217;t easy, but through incredible talent of our teams here, I\u2019ve shifted that to principles-based oversight, with 13 different thresholds to look at everything from performance, to claims, to culture, to investments,\u201d she says.<\/p>\n\n\n\n<p>\u201cA rising tide, raises all boats, right? You continuously push positive performance, and then you have a framework that makes then bringing on new entrants even easier,\u201d she adds.<\/p>\n\n\n\n<p>Her priorities are all about communication, ensuring everyone understands the Lloyd\u2019s network, the path for new entrants, and the changes that have taken place in the Lloyd\u2019s market in recent years, as well as continuing to <a href=\"https:\/\/www.advantagego.com\/en-us\/content\/underwriting-workbench-designed-to-drive-underwriting-excellence\/\" target=\"_blank\" rel=\"noreferrer noopener\">drive operational efficiencies<\/a>.<\/p>\n\n\n\n<p>\u201cThe more interest you have, and the more new distribution comes in to feed the great underwriting businesses here, the more we\u2019re obliged to make sure the operating platform is as crisp as possible and as clear as possible, and to clean away the cobwebs,\u201d she says.<\/p>\n\n\n\n<p>Miller has had a storied career. She worked for the Development Finance Corporation&nbsp;(DFC), the US government entity for investing in development in emerging economies. Then she became a political risk broker for Willis, before getting into the energy business as an entrepreneur in eastern Europe.<\/p>\n\n\n\n<p>She summarises most of her former positions as \u201cP&amp;L [profit and loss centres] and development roles\u201d. At AIG, she moved to roles \u201cacross the world\u201d in thirteen years, rising to be the insurer\u2019s head of client engagement for Europe, Middle East and Africa, then to AXA Insurance Company as president and CEO<a href=\"https:\/\/www.linkedin.com\/company\/1760\/\" target=\"_blank\" rel=\"noopener\">.<\/a> Several years and roles at Chubb saw her take on country manager and regional executive roles with responsibility for Switzerland and the Middle East and North Africa.<\/p>\n\n\n\n<p>\u201cMy passion really always sits with the emerging markets, regardless of where I work,\u201d she says.<\/p>\n\n\n\n<p>At Lloyd\u2019s she is dual-hatted, holding the central role of the market\u2019s CCO, as well as being the CEO of Lloyd&#8217;s Americas, which encompasses not just the US but both Continents of the western hemisphere, a role she recently added to her business card.<\/p>\n\n\n\n<p>First she explains the CCO role, which is where the debunking of myths comes in. Her teams include the licencing and regulatory teams, as well as things like Lloyd\u2019s Lab and Academy.<\/p>\n\n\n\n<p>\u201cThe corporation serves our managing agents, the marketplace we\u2019re curating, regulating and providing services for,\u201d Miller says.<\/p>\n\n\n\n<p>She explains that \u201cthe garden\u201d for managing agents needs to be a fair playing field.<\/p>\n\n\n\n<p>\u201cThe best underwriters can write as much business as they want, distributors from around the world can find us, and our other stakeholders and partners can understand us,\u201d she adds.<\/p>\n\n\n\n<p>Her Lloyd\u2019s Americas CEO role is a key one for the market, given that 60% of Lloyd\u2019s premium derives from risks in the Americas, and in recent years, Lloyd\u2019s has been a major beneficiary of the volume of US risks exiting the admitted market and instead being placed in the excess and surplus lines (E&amp;S) market, within which swim many Lloyd\u2019s commercial and specialty lines carriers.<\/p>\n\n\n\n<p>\u201cOver the last 15 years, we have put a strong footprint into the US market, working through the different associations, surplus lines associations, deploying an education framework, so the distribution partners in the US understand how to access our marketplace through whatever avenue they choose, but trying to own our own story,\u201d she said.<\/p>\n\n\n\n<p>Continuing to establish Lloyd\u2019s \u201cmore firmly\u201d in the US is a priority, she emphasised, \u201cdemystifying what it means to be a 330-year-old institution from the UK\u201d, with focuses on talent, distribution, and dialogue on \u201clegal system abuse\u201d.<\/p>\n\n\n\n<p>Rather than lobbying, this is a matter of \u201ccreating clarity about who we are\u201d, Miller underlines, marketing work, and \u201cdemystifying that journey\u201d for brokers and other service providers.<\/p>\n\n\n\n<p>\u201cIt\u2019s equipping all distribution partners \u2013 wherever they sit in that chain \u2013 with information so they know what Lloyd\u2019s is, how to access it, its attributes and services provided,\u201d she says.<\/p>\n\n\n\n<p>Lloyd\u2019s contains many entities that are not operating from the traditional boxes within its Underwriting Room, she stresses, able to operate within its network from bases across the world, operating from the global network of various hubs and operating licences that the market has built, and which Miller is responsible for managing.<\/p>\n\n\n\n<p>Lloyd\u2019s is not the answer for every corporate need, but knowing it\u2019s available as an option is at the core of what Miller is trying to do, and nowhere does this matter more than in the US market.<\/p>\n\n\n\n<p>\u201cWe as an executive team firmly believe that there&#8217;s room for Lloyd&#8217;s in the strategic toolkit, for all the world&#8217;s best underwriters, we should never be replacing anyone&#8217;s approach, never be replacing a local marketplace, but a strategic alternative in your toolkit,\u201d she adds.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This latest Voice of Insurance podcast features an interview with Dawn Miller, Chief Commercial Officer of Lloyd&#8217;s and CEO of Lloyd&#8217;s Americas. Dawn Miller is the Chief Commercial Officer (CCO) of Lloyd\u2019s of London. She is also the Lloyd\u2019s Americas CEO, making her doubly busy. Her recent appearance on the Voice of Insurance podcast spent [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":6801,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"footnotes":""},"categories":[19,26],"tags":[14],"line-of-business":[28,20],"class_list":["post-9274","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podcasts","category-latest-insights","tag-underwriting-workbench","line-of-business-general-liability","line-of-business-property"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.advantagego.com\/en-us\/wp-json\/wp\/v2\/posts\/9274","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.advantagego.com\/en-us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.advantagego.com\/en-us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.advantagego.com\/en-us\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.advantagego.com\/en-us\/wp-json\/wp\/v2\/comments?post=9274"}],"version-history":[{"count":0,"href":"https:\/\/www.advantagego.com\/en-us\/wp-json\/wp\/v2\/posts\/9274\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.advantagego.com\/en-us\/wp-json\/wp\/v2\/media\/6801"}],"wp:attachment":[{"href":"https:\/\/www.advantagego.com\/en-us\/wp-json\/wp\/v2\/media?parent=9274"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.advantagego.com\/en-us\/wp-json\/wp\/v2\/categories?post=9274"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.advantagego.com\/en-us\/wp-json\/wp\/v2\/tags?post=9274"},{"taxonomy":"line-of-business","embeddable":true,"href":"https:\/\/www.advantagego.com\/en-us\/wp-json\/wp\/v2\/line-of-business?post=9274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}